Ordering Instructions:

From the Homepage or the Products Page please select from which Collection and which theme you want to order letters from.

Kids Collection (Animal, Fairy, Dinosaur, Dolphin or Koala)

Please type in the “Name” you would like to order and click “Add to Cart”

Hero Collection Personalised  and Illustrated Head Options (Astronaut, Doctor, Fairy, Firefighter, Police, Mermaid, Musicians, Superheros)

Illustrated Head – *** Coming Soon ***

Personalised Head

  1. Type the “Name” you would like to order.
  2. Choose the “Custom Face” image file from your computer or mobile phone to upload. Please refer to our Tips below for taking a good image to send us.
  3. Click “Add to Cart”.

NB – if ordering from the Fairy themes please select which colour of dress you would like for your Fairys.

***Please note we always change the skin colour of all illustrations to match the face image colour tone***

Sports Collection Personalised  and Illustrated Head Options (American Football, Ballet, Baseball, Basketball, Cricket, Hockey, Ice Hockey, Martial Arts, Netball, Rugby, Scooter, Skateboard, Soccer, Surfing, Tennis, Yoga)

Illustrated Head – *** Coming Soon ***

Personalised Head

  1. Please select from the “Colour” dropdown for the clothes on your Illustrations. Once selected these colours are then automatically shown on the main image for reference.
  2. Type the “Name” you would like to order.
  3. Choose the “Custom Face” image file from your computer or mobile phone to upload. Please refer to our Tips below for taking a good image to send
  4. Please click click “Add to Cart”.

***Please note we always change the skin colour of all illustrations to match the face image colour tone***

How to Take a Picture for Your WOW Wooden Letters

This is a very important part of this unique feature for our Personalised Wooden Letter and the more suitable the image you can send us the better we can make the finished product for you. You can either choose to send us a new image you take (mobile phone is fine) or an existing image that you think would be suitable. Here are a few tips to help you take or select the perfect image for your Sports Wooden Letters.

  1. Use natural light without a flash to limit facial shadows.
  2. A plain-coloured background makes the facial features stand out.
  3. Have the person look straight at the camera lens.
  4. Review the image to ensure it is in focus.

If you’re unsure of the image quality or how it may look, please feel free to send us multiple pictures. We’ll select the best one for your order!

Manufacturing and Delivery Times

Once your order is placed processing and manufacturing is started and we are always hoping to dispatch all orders within 7-14 days.

Once dispatched we estimate delivery within Australia will take 3-5 business days and International 10-20 days depending on your region.

Letters Additional Information

Eco and Sustainability: 100% Australian Designed and Manufactured. All Products made from Eco Ply from Sustainable and Renewable Australian Plantations (FSC Certified) and printed with Eco Inks (Greenguard Certified).

Dimensions: Approximately 10cm (H) x 6cm (W) x 0.6cm (D). Each letter has slight variations.

Manufacturing: Each letter from WOW Wooden Letters is constructed from 7mm eco-plywood. Unlike our competitors who use paper stickers and precision cutting to create products, our company uses a proprietary method of printing eco-ink directly to the wood’s surface. That means each letter may have some variations.

We choose character illustrations for non-custom orders that best suits the letter requested. No two letters ever have the same images, although some similarities may occur for some names or words.

Installation: We recommend double-sided sticky dots or similar products. You’ll receive a set with your order to attach. You can also use blue tack or double-sided tape. Please do not use thumbtacks, nails, or pins as these will ruin your product and void the satisfaction guarantee.

Customisation: WOW Wooden Letters offers several custom options to consider. We can alter the uniform, kit, clothing, and colours to meet your needs. This service entails a $2.50 per letter additional charge. We will follow your instructions to the “letter,” so please be as specific as possible.

Packaging: Each letter from WOW Wooden Letters is carefully inspected and packed, free of damage at the time of shipping. If something happens in transit, please message us within seven business days of receipt to rectify the situation.

Returns: Unless your product was damaged in transit, custom letters are not generally returnable. If you are dissatisfied with the product for some reason, reach out to our customer service team to discuss your unique situation. Our goal is for you to be happy with what you receive!

Lastly and very importantly please don’t hesitate to contact us should you require any further information or assistance about ordering our products.