Delivery

Question How long will my order take to process?
AnswerThe time I need to prepare an order for dispatch varies but generally we start work on your order immediately and always hope to post within 5-10 business days.
Question How long will it take before I receive my order
AnswerOnce manufactured we post our orders with Australia Post. Generally we find orders within Australia take 2-5 days to arrive and International Orders take 7-21 days to arrive.
Question Are there any customs or import taxes?
AnswerBuyers are responsible for any customs and import taxes that may apply. I am not responsible for any delays due to customs.

Returns & exchanges

Question Can I return or exchange my items?
AnswerYes, I gladly accept returns and exchanges as long as you contact me within 14 days of delivery, and send the items back within 30 days of delivery
Question What are the conditions of return?
Answer

 

Buyers are responsible for return postage costs. If the item is not returned in its original condition, I will not be able to initiate a refund or exchange.

 

Question Do you accept order cancellations?
AnswerNo, I don’t accept order cancellations. However, please feel free to contact me if you have any problems with your order and I’ll be happy to help.
Question Are there any items that can't be returned or exchanged?
AnswerBecause of the nature of these items, unless they arrive damaged or defective, I cannot accept returns for any custom or personalised orders.